Traffic / month
3,838,000
Market Categories
Agentic AI
Use Case
Customer Service
Business Function
Operations
Industry
Business
Headquarters Location
San Francisco, USA
Product Name
Fin
Parent Company
Intercom
Founder
Des Traynor
Web2vsWeb3
Web2
Access Model
SaaS
Pricing Model
Plan + Custom Pricing
Target Users
Corporate + Enterprises + SMEs
Competitors
Zendesk, Drift
Customer feedback
Positive
Feature completness
Covers 85% of support automation features (vs Zendesk benchmark).
Product differentiation
Unique "resolve-first" approach but limited to Intercom ecosystem.
Years in business
14.37
Funding type
Venture Capital (VC)
Funding stage
Series D & beyond
Funding amount
239
Employee count
>500
Employee growth
NA
Tech stack modernity
GPT-4 integration + proprietary models.
Product Roadmap
Limited public roadmap visibility.
Enterprise readiness
Provides a well-documented REST API with support for multiple programming languages and SDKs.
Security & Compliance Readiness
Provides a centralized Trust Center offering access to compliance documentation, including audit reports and security assessments. Security Practices: Employs continuous risk management, regular penetration testing, and maintains a dedicated Information Security team
API Type
REST API
API Quality
Production-Ready
Documentation Link
Documentation quality assessment
Offers detailed guides, API references, and tutorials for building integrations and applications. Features interactive API documentation, allowing developers to test endpoints directly. Maintains up-to-date documentation aligned with API versioning and product change.
Support Methods
Provides support through chat, help center articles, and community forums. Standard response time is within 24 hours during business days.Offers customizable SLAs aligned with business hours to set clear expectations.
Critical capabilities
Ticket triage & resolution, knowledge base integration, multi-language support, escalation to human agents.
Top competitors
Zendesk, Drift
Vendor information
Founder
Des Traynor
Business function
Operations
Traffic / month
3,838,000
Business function
San Francisco, USA
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